Table of Contents for
Learning Puppet 4

Version ebook / Retour

Cover image for bash Cookbook, 2nd Edition Learning Puppet 4 by Jo Rhett Published by O'Reilly Media, Inc., 2016
  1. Cover
  2. nav
  3. Learning Puppet 4
  4. Learning Puppet 4
  5. Foreword
  6. Preface
  7. Introduction
  8. I. Controlling with Puppet Apply
  9. 1. Thinking Declarative
  10. 2. Creating a Learning Environment
  11. 3. Installing Puppet
  12. 4. Writing Manifests
  13. 5. Using the Puppet Configuration Language
  14. 6. Controlling Resource Processing
  15. 7. Expressing Relationships
  16. 8. Upgrading from Puppet 3
  17. 9. Wrap-Up of Puppet Basics
  18. II. Creating Puppet Modules
  19. 10. Creating a Test Environment
  20. 11. Separating Data from Code
  21. 12. Using Modules
  22. 13. Designing a Custom Module
  23. 14. Improving the Module
  24. 15. Extending Modules with Plugins
  25. 16. Documenting Modules
  26. 17. Testing Modules
  27. 18. Publishing Modules
  28. III. Using a Puppet Server
  29. 19. Preparing for a Puppet Server
  30. 20. Creating a Puppet Master
  31. 21. Creating a Puppet Server
  32. 22. Connecting a Node
  33. 23. Migrating an Existing Puppet Master
  34. 24. Utilizing Advantages of a Puppet Server
  35. 25. Managing TLS Certificates
  36. 26. Growing Your Puppet Deployment
  37. IV. Integrating Puppet
  38. 27. Tracking Puppet Status with Dashboards
  39. 28. Running the Puppet Agent on Windows
  40. 29. Customizing Environments
  41. 30. Controlling Puppet with MCollective
  42. 31. Managing Network Infrastructure with Puppet
  43. 32. Assimilating Puppet Best Practices
  44. 33. Finding Support Resources
  45. Afterword
  46. A. Installing Puppet on Other Platforms
  47. B. Configuring Firewalls on Other Platforms
  48. C. Installing Ruby
  49. Index
  50. About the Author
  51. Colophon

Chapter 33. Finding Support Resources

There is a wide variety of ways to find help with using and developing for Puppet.

Accessing Community Support

Puppet users mailing list
Sign up for or browse the archives of the Puppet users mailing lists.
Freenode IRC channels
Many Puppet users and Puppet Labs employees provide ad hoc assistance on the community IRC channels. See the Community Guidelines for details on how to use them.

If you must have an answer sooner, then your needs can only be satisfied by our next topic.

Engaging Puppet Labs Support

If you find a bug in Puppet, you can submit it to Puppet Labs without a support contract by following the instructions on the Puppet docs site at “Puppet Projects Workflow”.

Puppet Labs provides Enterprise Support Plans for both Puppet Enterprise and Puppet Open Source installations. These plans vary from inexpensive packages of priority incidents, to 24/7 support and Puppet Labs professional services engineers working onsite at your location.

Reach out to them for a custom quote at https://puppetlabs.com/services/support-plans.

Contacting the Author

For any questions or concerns about the book, feel free to contact me at any of the following locations:

I am happy to assist as best I can with ad hoc responses to any issues found in the book or my code examples. Unfortunately, I can only answer when time permits—which varies unpredictably from day to day. But I will respond.

I am rarely able to provide lengthy assistance with a problem unique to your deployment. You should utilize the community or enterprise support offerings previously mentioned.

I have been known to take on short-term consulting projects, but that is rare.

I would be happy to give a talk at your technical conference. Feel free to propose a subject, or ask me what I’ve got ready. I often have DevOps topics I’m prepared to discuss and promote.